Can I get a refund if I no longer want my ReviseOnline purchase?

Our voluntary refund arrangements are set out in the Refund Policy. Purchases are generally non-refundable once you've been given access to the platform, but we'll consider requests made in good faith, and nothing here overrides your rights under the Australian Consumer Law.

When a refund may be considered

If you made a purchase by mistake or hit an exceptional circumstance, you can contact us within 14 days of purchase to ask for a refund. We assess these case by case, taking into account things like how much of the course, assessments or protected resources you've already accessed. Any refund, partial refund or credit offered outside what the law requires is at ReviseOnline's discretion.

How to request a refund

Email billing@reviseonline.com from the address on your account, and include your order number (on your orders page and receipt email), the reason for the request, and whether you'd prefer a refund to your original payment method or a platform credit. You can also use our contact form if you'd rather not email.

Processing time

Once approved, refunds are processed within 5–10 business days back to your original payment method. Card refunds can take a further 2–5 business days to show on your statement, depending on your bank.

Schools and institutional purchases

Refunds and credits for school licences, bulk seats or institutional bundles are governed by your master services agreement or purchase order. Contact your ReviseOnline account manager, or email billing@reviseonline.com and we'll route it to the right person.

Questions about any of this? Email billing@reviseonline.com.